Mastering Problem Resolution and Complaint Management in London
Next start 21 Sept 2026 · 2 dates in London · 10 days · 40 CPD hours · from £8,600
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Mastering Problem Resolution and Complaint Management runs in London on 2 dates, starting 21 Sept 2026. Ten days to master complaint handling — communication, problem-solving and resolution processes that keep customers. £8,600 per delegate in London, exc VAT.
- 21 Sept 2026 next start
- 2 dates in London
- 10 days in person
- 40 CPD hours
- £8,600 per delegate
London dates & prices
| Dates | Venue | Duration | Price | |
|---|---|---|---|---|
| 21 Sep - 02 Oct 2026 | London | 10 days | £8,600 | Register |
| 26 Apr - 07 May 2027 | London | 10 days | £8,600 | Register |
About the course
This 10-day comprehensive course focuses on teaching participants the strategies and skills necessary to effectively handle problems and manage complaints in a professional manner. The course will cover a variety of topics, including understanding the nature of complaints, effective communication techniques, problem-solving strategies, developing a complaint resolution process, and maintaining customer relationships.
What you will learn
By the end of this course, participants will be able to:
- Understand the nature and types of complaints.
- Apply effective communication techniques for handling complaints.
- Utilise problem-solving strategies to address complaints.
- Develop and implement a complaint resolution process.
- Understand how to maintain and repair customer relationships post-complaint.
Full day-by-day outline, accreditations and who should attend →
Accredited by CPD, ISO 9001:2015.
Frequently asked questions
When does Mastering Problem Resolution and Complaint Management next run in London?
The next London start is 21 Sept 2026 (21 Sep - 02 Oct 2026); 2 dates are scheduled in London.
Where in London is the course held?
At a central London business venue; the address and joining instructions are confirmed on your booking.
How much does Mastering Problem Resolution and Complaint Management cost in London?
£8,600 per delegate, including tuition, materials and your CPD certificate (40 CPD hours). UK VAT applies only to UK-billed bookings. Pay online by card, Apple Pay, Google Pay or PayPal, or request an invoice.
Can I book Mastering Problem Resolution and Complaint Management in London for a group?
Yes: register 3 delegates on the same date and pay for 2, or ask for a group quote. We also run this course in-house at your offices in London or a venue of your choice.
Mastering Problem Resolution and Complaint Management in other cities
Training a team in London?
Register 3 delegates and pay for 2, or have Mastering Problem Resolution and Complaint Management delivered in-house at your offices.