Conflict Resolution and Difficult Conversations in Healthcare

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Healthcare Management
Conflict Resolution and Difficult Conversations in Healthcare

Course date14 - 18 Dec 2026VenueEdinburghCPD hours20Duration5 DaysFee£4,500

100+ reviews on findcourses.co.uk4.9 · Google reviews

CPD StandardsInstant confirmationGlobal presence

Conflict and difficult conversations are unavoidable in high-pressure healthcare settings. This course equips participants with structured approaches to de-escalation, constructive dialogue, and resolution. The focus is on maintaining respect, clarity, and accountability while protecting relationships and supporting service continuity. Participants learn how to address issues early, prevent escalation, and reach workable outcomes.

Course Objectives

Participants will be able to:

Identify conflict drivers and prevent escalation early
Apply structured techniques for difficult conversations
De-escalate tension professionally and safely
Communicate accountability expectations with clarity
Resolve disputes while maintaining respect and trust
Build team norms that reduce repeated conflict

Who Should Attend?

Managers, supervisors, team leaders, HR, patient-facing staff, operations teams, administrators.

Day by day

Course Outline

Conflict dynamics in healthcare environments
Common causes: pressure, ambiguity, and handovers
Early intervention behaviours and language
Setting standards for respectful communication

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Recognition

Accreditations

CPD Standards

Helping to develop learning worldwide.

100000+ members59+ countries3000+ chapters

ISO 9001:2015

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Date & venue

14 - 18 Dec 2026Edinburgh

5 more dates & venues available →

Price£4,500

Places available

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Dates, Venues & Prices

This course by city

14 - 18Dec 2026

Edinburgh5 Days

£4,500

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Prague5 Days

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Barcelona5 Days

£4,500

26 - 30Jul 2027

Amsterdam5 Days

£4,500

06 - 10Sep 2027

Dubai5 Days

£4,500

Book this course

Date & venue

14 - 18 Dec 2026Edinburgh

5 more dates & venues available →

Price£4,500

Places available

Covered by the LTFE Guarantee — 100% satisfaction

Corporate buyer? You can request to pay by invoice at checkout.

Need help deciding?

WhatsApp Siham

Not sure it's the right course? Ask Siham.Leave a message

Our Healthcare Management training advisor — replies within an hour during working hours.

WhatsApp Siham

siham@londontfe.com

+44 207 183 6657

Run this course for your team

We deliver this course in-house, tailored to your organisation — at your offices or a venue of your choice, anywhere in the world.

2013delivering training since

65,000+training hours delivered

5 / 5from 100+ verified reviews

CPDaccredited courses

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What our delegates say

Thank you for the opportunity for having attended Advanced Skills of the Bid and Tender Management Process from London Training for Excellence. It was a good experience as I find myself with added knowledge so as to contribute I a more quality manner to my com…

Peter W

The course is very adaptable to everyday work and contributes to developing CSR framework in our own organisation. Very practical and useful.

Ove H

The training provided by LondonTFE are very inspirational and thought provoking. The outlines are comprehensive and the method of teaching is mostly practice-oriented. The LondonTFE staff always been able to balance the composition of participants, which contr…

Bilal M.

Frequently Asked Questions

Can I pay by invoice or purchase order?−

Yes — choose “By Invoice” at checkout and we’ll invoice your company. You can also pay instantly by card, Apple Pay, Google Pay or PayPal, with confirmation the moment payment completes.

What’s included in the course fee?+

Expert-led tuition for the full course, all course materials, and your CPD certificate. The fee shown is per delegate; UK VAT is added for UK-billed bookings.

Will I receive a certificate?+

Yes — every course is CPD-accredited and this course carries 20 CPD hours, which you can put towards your professional portfolio.

Can I transfer to a different date if my plans change?+

Contact our team and we’ll do our best to move your booking to another scheduled date, subject to availability. We never cancel a confirmed booking.

Do you offer group discounts?+

Yes — for group bookings or private delivery, ask us for a group quote and we’ll price your team together.

Can this course run in-house for my organisation?+

Yes — we deliver tailored in-house versions of this course worldwide, at your offices or a venue of your choice. Get in touch for a proposal.

How often do you update your course content?+

Our course content is constantly reviewed and updated to ensure we stay up to date with all the latest trends. After every course is completed we review the feedback and improve the material where necessary.

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