Day 1: Understanding Institutional Performance

• Define institutional performance and its importance in organisational success
• Explore the link between strategy, performance, and outcomes
• Identify internal and external performance drivers
• Review performance frameworks and global best practices
• Understand the role of leadership and governance in performance management

Day 2: Setting Goals and Strategic Alignment

• Develop clear institutional goals aligned with vision and mission
• Translate strategic objectives into measurable targets
• Create performance plans at organisational, departmental, and individual levels
• Use strategic mapping and logical frameworks
• Ensure goal alignment across teams and functions

Day 3: Performance Measurement Tools and Techniques

• Define and apply Key Performance Indicators (KPIs)
• Explore qualitative and quantitative performance metrics
• Use benchmarking and performance scorecards effectively
• Collect and validate performance data
• Integrate technology and dashboards for monitoring results

Day 4: Analysing Results and Driving Improvement

• Interpret performance data to assess institutional health
• Identify performance gaps and root causes
• Use performance analysis tools to support decisions
• Develop and implement improvement initiatives
• Link performance outcomes to resource planning and priorities

Day 5: Embedding a Performance Culture

• Build a culture of accountability, learning, and results
• Engage teams through feedback and transparent reporting
• Communicate performance outcomes to stakeholders
• Conduct performance reviews and institutional assessments
• Develop an action plan to sustain institutional performance improvement