Module 1 - Working in an International Business Environment 

• The challenges of working internationally 
• Diversity, devolved power and dispersed people - how to turn these challenges into advantages 
• How to work effectively with increased levels of complexity 

Module 2 - Cultural Diversity 

• How does national culture affect different working styles? 
• Different values in different cultures 
• Methods of working across cultures: perception of time, structure and planning 
• Understanding the impact of diversity and harnessing its strengths 

Module 3 - Effective International Communication 

• International communication 
• Criteria for evaluating differences in communication styles 
• Exploring different meeting styles 
• Developing relationships and cooperation

Module 4 - International Leadership 

• Identifying the link between leadership style and national culture: different sources of respect and power 
• Understanding the impact of culture on management styles and practices 
• Leadership styles and approaches for the international manager 
• Matrix management approaches 

Module 5 - Managing Performance in an International Context 

• Motivating your staff: identifying values and managing expectations 
• Managing and assessing performance 
• How to give feedback in a culturally diverse environment 
• Coping with conflict and finding a resolution across cultures 
• Cross-cultural negotiations: understanding priorities and adapting your negotiation style 

Module 6 - Leading Virtual Teams 

• Facilitating communication between different locations and time zones 
• Communicating with your team: best use of technologies and modes of communication 
• Becoming an effective remote manager: top tips 

Module 7 - Personal Development 

• Preparing a personal action plan to support your return to the workplace