Digital Transformation Planning

Digital Transformation is necessary for your business as digitalisation is everywhere. It will help you to enhance the successful results and improves customer experience and workplace environment. Digital transformation is the integration of digital technology into all areas of a business.

The pace of digital disruption in today’s environment is such that digital transformation is needed to enable technology advancements, together with physical and digital assets, to improve customer experience and thereby create a competitive advantage for organisations. The process of Digital Technology Planning helps to identify gaps and build bridges between people, process, technology and increasingly, information. This enables organisations, if not the opportunity to be disruptors, the ability to withstand any disruptions that come their way.

Adopting more of a digital presence helped several businesses maintain consistency amongst teams throughout the pandemic and has also allowed work to improve in efficiency and flexibility.

This course examines an organisation and how it can embrace digital in the pursuit of value creation. It introduces tools for internal and external analysis to help identify digital opportunities. An architectural approach is then taken to create a transformation plan

At the end of the course, participants will be able to:

• Understand the organisational model.
• Learn how organisations can develop effective strategies to engage in digital transformation.
• Describe the customer value proposition.
• Analyse the internal and external factors impacting the organisation.
• Identify and prioritize digital opportunities.
• Evaluate the implications of digital transformation for people and processes.
• Create a digital transformation plan.