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Service Excellence
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Overview
Course Outline
Scheduled Dates
Service excellence is achieved when a company consistently meets or exceeds its customers’ expectations. It refers to a company's ability to deliver on its promises accurately and consistently. The provision of excellent services has a direct impact on a company's long-term profitability and viability. Companies that provide excellent services, among other things:
- achieve customer loyalty through customer satisfaction;
- can attract new customers while keeping their current customer base;
- have higher profits per employee;
- and have fewer price-sensitive customers.
This highly interactive course combines cutting-edge knowledge with tried-and-true methods for improving the customers’ experience. Through lectures, discussions, and real-life scenarios, it provides a comprehensive understanding of all the factors that collectively affect and ultimately determine customers’ evaluations of a business.
By the end of this programme you will be able to:
- Recognize the importance and role of service excellence as a strategic competitive advantage.
- Understand the cornerstones of service excellence and how to apply them.
- Determine the elements that affect customers’ experience and how to improve them.
- Know how to leverage a company's workforce to attain greater quality standards.
Who Should Attend?
This programme is suitable for the service industry professionals, from frontline staff who interact directly with customers, to top managers in charge of implementing corporate strategy. It is also ideal for hospitality and recreation business professionals.
Service Excellence
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Questions? Speak to our friendly training advisor
Isabel Harkous
Chat on Whatsapp
isabel@londontfe.com
+447424217520
CPD Standards
Employees of professional or formally regulated bodies are generally expected to have CPD accredited training. This type of accreditation ensures that the training is knowledgeable, informed and constantly updated. It ensures our standards as a company are kept high and consistent.
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Why Choose London Training For Excellence?
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Tailored
We customise our courses to suit your personal learning needs
Quality
Our courses are delivered by highly experienced industry experts
Recognition
All our courses are accredited by the CPD Standards Agency
