Team Leadership and Emotional Intelligence
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Leading people well has always been hard. Leading them across cultures, time zones, and shifting expectations makes it harder still. This course brings together the practical mechanics of team leadership with a grounded understanding of emotional intelligence, giving delegates tools they can apply from the first week back at their desks. Expect honest discussion of what gets in the way, frameworks drawn from real international organisations, and techniques that hold up under pressure, not just in theory.
Over five days, delegates build a joined-up picture: from understanding their own emotional patterns to shaping team culture, navigating conflict, and delivering feedback that actually sticks. Whether you lead a tight-knit local team or a dispersed cross-functional one, the skills covered here transfer directly to the workplace.
Course Objectives
- Identify the core pillars of emotional intelligence and explain why they matter more than technical competence alone in leadership roles
- Apply situational leadership models to a range of team contexts, adapting style to performance level and individual need
- Recognise how emotional states, your own and your team's, affect decision-making, communication, and performance
- Develop a personal leadership approach grounded in self-awareness, empathy, and consistent behaviour under pressure
- Build practical techniques for empathetic communication, active listening, and decoding non-verbal cues
- Analyse team dynamics to spot early signs of dysfunction and use emotionally intelligent strategies to intervene
- Evaluate your organisation's culture through an emotional intelligence lens and identify realistic improvements
- Apply structured methods for giving honest, constructive feedback and managing conflict with composure and fairness
Who Should Attend?
- This course is ideal for managers and team leaders who want to lead with greater self-awareness and emotional skill, particularly those working across diverse or international teams.
- First-line and mid-level managers looking to move beyond task management into genuinely people-centred leadership
- Leaders working across generations or cultures who need practical strategies, not just theoretical frameworks
- HR and organisational development professionals seeking tools to embed emotional intelligence across their organisations
- Project managers and programme leads responsible for cross-functional or geographically dispersed teams
- Professionals recently promoted into leadership who want to build confidence and capability at pace
- Senior individual contributors stepping into people management for the first time
- Leaders in public sector bodies, NGOs, or international organisations where cultural fluency and trust are business-critical
Course Outline
- Emotional intelligence vs IQ: reframing what makes leaders effective
- The four core pillars of EI and how each shows up day-to-day
- Recognising emotional states in yourself and reading them in others
- Impact of emotional patterns on team performance and decision-making
- Self-assessment: establishing your personal EI baseline and development priorities
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Accreditations

CPD Standards
Helping to develop learning worldwide.

ISO 9001:2015
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What our delegates say
Thank you for the opportunity for having attended Advanced Skills of the Bid and Tender Management Process from London Training for Excellence. It was a good experience as I find myself with added knowledge so as to contribute I a more quality manner to my com…
The course is very adaptable to everyday work and contributes to developing CSR framework in our own organisation. Very practical and useful.
The training provided by LondonTFE are very inspirational and thought provoking. The outlines are comprehensive and the method of teaching is mostly practice-oriented. The LondonTFE staff always been able to balance the composition of participants, which contr…








