Service Excellence in London
Next start 30 Nov 2026 · 1 date in London · 5 days · 20 CPD hours · from £4,300
Service Excellence runs in London on 1 date, starting 30 Nov 2026. Loyal customers and higher profits per employee: build service excellence into a genuine competitive advantage. £4,300 per delegate in London, exc VAT.
- 30 Nov 2026 next start
- 1 date in London
- 5 days in person
- 20 CPD hours
- £4,300 per delegate
London dates & prices
| Dates | Venue | Duration | Price | |
|---|---|---|---|---|
| 30 Nov - 04 Dec 2026 | London | 5 days | £4,300 | Register |
About the course
Service excellence is achieved when a company consistently meets or exceeds its customers’ expectations. It refers to a company's ability to deliver on its promises accurately and consistently. The provision of excellent services has a direct impact on a company's long-term profitability and viability. Companies that provide excellent services, among other things:
- achieve customer loyalty through customer satisfaction;
- can attract new customers while keeping their current customer base;
- have higher profits per employee;
- and have fewer price-sensitive customers.
This highly interactive course combines cutting-edge knowledge with tried-and-true methods for improving the customers’ experience. Through lectures, discussions, and real-life scenarios, it provides a comprehensive understanding of all the factors that collectively affect and ultimately determine customers’ evaluations of a business.
What you will learn
By the end of this programme you will be able to:
- Recognise the importance and role of service excellence as a strategic competitive advantage.
- Understand the cornerstones of service excellence and how to apply them.
- Determine the elements that affect customers’ experience and how to improve them.
- Know how to leverage a company's workforce to attain greater quality standards.
Full day-by-day outline, accreditations and who should attend →
Accredited by CPD, ISO 9001:2015.
Frequently asked questions
When does Service Excellence next run in London?
The next London start is 30 Nov 2026 (30 Nov - 04 Dec 2026); 1 date is scheduled in London.
Where in London is the course held?
At a central London business venue; the address and joining instructions are confirmed on your booking.
How much does Service Excellence cost in London?
£4,300 per delegate, including tuition, materials and your CPD certificate (20 CPD hours). UK VAT applies only to UK-billed bookings. Pay online by card, Apple Pay, Google Pay or PayPal, or request an invoice.
Can I book Service Excellence in London for a group?
Yes: register 3 delegates on the same date and pay for 2, or ask for a group quote. We also run this course in-house at your offices in London or a venue of your choice.
Service Excellence in other cities
Training a team in London?
Register 3 delegates and pay for 2, or have Service Excellence delivered in-house at your offices.