Communication Skills

This course is designed to help individuals to communicate assertively and positively to get maximum results.

Humans are social entities and as a result a lot of time is spent every day communicating with others. It is essential to know how to communicate effectively to get results. Any performance improvement here will directly lead to benefits for your team, your job and your personal life.

It is well known that an essential quality of a good team is their efficient communication style. Communication is a skill and as a result it can be learned and mastered by persistent practice.

This interactive course focuses on all aspects of communication. You will learn about assertiveness, self-awareness, empathy, confidence, body language, questioning styles, emotional intelligence and many related topics. The course is full of exercises to give you hands on experience on mastering the art of communication. The course is designed to accommodate two types of delegates with optional content that are provided. Some contents are ideal for delegateswho know each other and are perhaps working as a team and want to enhance their inter-communication skills. A difference set of optional content is ideal for delegates who don’t know each other and are looking forward to improve their general communication skills with colleagues, clients, managers and employees.

In this highly practical course you will learn:

• What are different styles of communication and what benefits each type provides?
• How to ask the right questions at the right time.
• What causes misunderstanding?
• How can you minimise misunderstanding?
• How to use active listening to gain rapport and commitment.
• How to get what you want and stay friends.
• How to be assertive.
• How to be empathic.
• How to use simple empathic techniques to construct sentences based on what you hear from others.
• How to ask repeatedly until you get to the core part of issues.
• How to provide feedback to others such as your team members, your colleagues or those managed by you.
• How can you read people through their body language and understand their motives better?

How to use systematic methods to evaluate what you know about yourself and what you know about others. Use this knowledge to communicate more effectively with others and also learn which areas you need to expand on or get other people to help you on.

Course Objectives

Who Should Attend?