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Communication Skills
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CPD StandardsInstant confirmationGlobal presenceThis course is designed to help individuals to communicate assertively and positively to get maximum results.
Humans are social entities and as a result a lot of time is spent every day communicating with others. It is essential to know how to communicate effectively to get results. Any performance improvement here will directly lead to benefits for your team, your job and your personal life.
It is well known that an essential quality of a good team is their efficient communication style. Communication is a skill and as a result it can be learned and mastered by persistent practice.
This interactive course focuses on all aspects of communication. You will learn about assertiveness, self-awareness, empathy, confidence, body language, questioning styles, emotional intelligence and many related topics. The course is full of exercises to give you hands on experience on mastering the art of communication. The course is designed to accommodate two types of delegates with optional content that are provided. Some contents are ideal for delegateswho know each other and are perhaps working as a team and want to enhance their inter-communication skills. A difference set of optional content is ideal for delegates who don’t know each other and are looking forward to improve their general communication skills with colleagues, clients, managers and employees.
In this highly practical course you will learn:
- What are different styles of communication and what benefits each type provides?
- How to ask the right questions at the right time.
- What causes misunderstanding?
- How can you minimise misunderstanding?
- How to use active listening to gain rapport and commitment.
- How to get what you want and stay friends.
- How to be assertive.
- How to be empathic.
- How to use simple empathic techniques to construct sentences based on what you hear from others.
- How to ask repeatedly until you get to the core part of issues.
- How to provide feedback to others such as your team members, your colleagues or those managed by you.
- How can you read people through their body language and understand their motives better?
How to use systematic methods to evaluate what you know about yourself and what you know about others. Use this knowledge to communicate more effectively with others and also learn which areas you need to expand on or get other people to help you on.
Course Objectives
- Communicate assertively and positively to get maximum results
- Apply self-awareness, empathy and confidence in everyday interactions
- Use body language and questioning styles effectively
- Draw on emotional intelligence when communicating with others
- Practise the efficient communication style that marks out a good team
Who Should Attend?
Team members and professionals at every level who spend much of each day communicating and want improvements that benefit their team, their job and their personal life.
Course Outline
- Assertive and positive communication
- Self-awareness, empathy and confidence
- Body language and questioning styles
- Emotional intelligence in conversation
- Hands-on exercises in the art of communication
Want a copy of the outlines in your inbox?
Accreditations
CPD Standards
Helping to develop learning worldwide.
ISO 9001:2015
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Register 3 delegates on the same course and pay for 2 — save £600 on this course.
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isabel@londontfe.com
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What our delegates say
Thank you for the opportunity for having attended Advanced Skills of the Bid and Tender Management Process from London Training for Excellence. It was a good experience as I find myself with added knowledge so as to contribute I a more quality manner to my com…
The course is very adaptable to everyday work and contributes to developing CSR framework in our own organisation. Very practical and useful.
The training provided by LondonTFE are very inspirational and thought provoking. The outlines are comprehensive and the method of teaching is mostly practice-oriented. The LondonTFE staff always been able to balance the composition of participants, which contr…
