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Handling Difficult Situations and Confrontations
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- Handling Difficult Situations and Confrontations
CPD StandardsInstant confirmationGlobal presenceThis course is about learning how to effectively handle and manage difficult or confrontational situations. Whether in the workplace or in our personal lives, these kinds of encounters can consume a lot of time and energy if not managed well. Delegates will learn about the characteristics associated with confrontational behaviour, its origins and how best to respond. This course will equip delegates with various effective responses when confronted with challenging situations.
They will learn how to effectively deal with toxic words and phrases, resolve confrontations without devolving into a blame game and much more. Through practical exercises, roleplays and case studies, this course provides the tools for managing difficult or challenging conversations with confidence. The content is versatile enough to adjust the pace as needed and also includes optional extra content for those looking for a deeper dive into the subject matter.
Course Objectives
- This course helps delegates learn how to effectively handle difficult or confrontational situations.
- It covers topics such as characteristics of confrontational behaviour, effective responses, toxic words & phrases and conflict resolution processes.
- Through practical exercises, case studies and roleplays, the course equips learners with the essential tools for managing conversations confidently.
- The content is versatile enough to adjust the pace as needed and also includes optional extra content for those looking for a deeper dive into the subject matter.
Who Should Attend?
- Leaders and managers looking to improve their conflict resolution and communication skills
- Professionals in any role seeking to strengthen relationships and resolve disagreements constructively
- Individuals interested in learning how to handle difficult conversations with confidence
- Those who wish to enhance their ability to manage confrontational situations in both professional and personal settings
Course Outline
- Reflecting on and assessing personal thoughts and emotions related to confrontational situations
- Identifying common traits and patterns in confrontational behaviour
- Recognising the impact of emotions on communication during confrontations
- Understanding how self-awareness enhances conflict management
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Accreditations
CPD Standards
Helping to develop learning worldwide.
ISO 9001:2015
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Thank you for the opportunity for having attended Advanced Skills of the Bid and Tender Management Process from London Training for Excellence. It was a good experience as I find myself with added knowledge so as to contribute I a more quality manner to my com…
The course is very adaptable to everyday work and contributes to developing CSR framework in our own organisation. Very practical and useful.
The training provided by LondonTFE are very inspirational and thought provoking. The outlines are comprehensive and the method of teaching is mostly practice-oriented. The LondonTFE staff always been able to balance the composition of participants, which contr…
