Accounting and FinanceBusiness AdministrationChemical EngineeringCommunications and Public Relations (PR)Compliance and LegalConstruction ManagementContract and Project ManagementCustomer Experience and Relationship ManagementData Management and Business IntelligenceDigital TransformationEnergy and SustainabilityHealth, Safety and EnvironmentHealthcare ManagementHospitality & TourismHuman Resources and Talent DevelopmentIndustrial Manufacturing and ProductionInnovation and Artificial Intelligence (AI)Leadership and ManagementOil and GasProcurement & Supply Chain ManagementPublic SectorQuality and ProductivityRetail and E-CommerceSales and MarketingSports Event Management and OperationsStrategy and Business PlanningSustainability and CSR
Questioning Skills
- Home
- Course
- Human Resources and Talent Development
- Questioning Skills
CPD StandardsInstant confirmationGlobal presenceDuring the course of many conversations we end up asking some questions. We ask questions for a variety of reasons; we may want to obtain more information, show that we are following the other person, or sometimes we may want to challenge them. Whatever the need, knowing what to ask and how to ask is a critical skill within communication that if mastered can pay huge dividends.
The best way to learn about different styles of questions is through examples. In this course all questions types are defined followed by examples so delegates can clearly see how they work in practice. Numerous real world conversations are also provided to demonstrate clearly how an exchange containing specific questions would work in practice. Bad questions are also explored which help the delegates to see their effect on a conversation and how these questions could change the way others look at them after asking such questions.
Being good at questioning others also indirectly helps you to become better at answering them by understanding the motive behind each question type. This is particularly applicable to manipulative questions which are also covered in this course in addition to good strategies for responding to them.
Thiscourse contains a series of optional exercises which you can incorporate in your course. These can easily extend the course to 1.5 days. Some of these exercises contain variations which allow you to customise them based on your delegates’ specific needs and background.
This course is also useful for managers or people new to management roles who usually need to ask lots of questions as part of their daily roles. The session on asking questions from a group is in particular useful for managers addressing a team or asking questions in a meeting.
In this highly practical course delegates will learn:
Questioning Strategies
- What are the benefits of asking questions?
- What do we want when we ask questions?
- What strategies help you to get the most from your questions?
- What are positive and negative questions and what are the implications of asking each type?
Coaching Questions
- What is the best way to ask questions from people you may wish to coach?
- What types of probing questions can you ask to better understand the other person’s needs?
- How to empower people
- What are bad coaching questions and how to avoid them?
Information Questions
- What is the most effective way to get as much information as possible with the smallest number of questions?
- How can you systematically ask a series of questions to guide a conversation towards a topic of your choice?
Establishing Rapport
- How to ask empathic questions
- How to make the other person feel more comfortable and trusting
- How to use a simple yet powerful questioning technique to encourage the other person talk and reveal more about themselves and their inner thoughts
Motivational and Engaging Questions
- How to ask questions to inspire others
- How to ask questions to seek agreement
- How to ask a series of questions while simultaneously giving information? What is the benefit of this approach
Group Questions
- How to ask questions from a group of people
- What issues can you expect when asking questions from a group and how to address them?
Manipulative Questions
- What are manipulative questions and why should you be aware of them?
- What are examples of such manipulative questions and how should you respond to them?
- How to answer a question with a question of your own
Selling Questions
- What questions are effective when you want to sell an idea, product or service to others?
Course Objectives
- Distinguish the main question types and when each works best
- Ask questions that gather information, show attention or challenge constructively
- Apply questioning styles drawn from real-world example conversations
- Avoid bad questions that change how others look at you
- Use questioning as a deliberate skill within everyday communication
Who Should Attend?
Professionals whose work runs on conversation — managers, advisers, salespeople and customer-facing staff who need to draw out information, show they are listening or challenge tactfully.
Course Outline
- Why we ask questions: information, rapport and challenge
- Question types defined, with worked examples
- Real-world conversations analysed exchange by exchange
- Bad questions and their effect on how others see you
- Choosing what to ask and how to ask it
Want a copy of the outlines in your inbox?
Accreditations
CPD Standards
Helping to develop learning worldwide.
ISO 9001:2015
Book this course
Covered by the LTFE Guarantee — 100% satisfactionCorporate buyer? You can request to pay by invoice at checkout.
WhatsApp IsabelDates, Venues & Prices
Select Month
Location
New dates for this course are being scheduled. Contact us and we'll let you know the upcoming dates — or arrange a session for your team.
Contact Us for Upcoming SchedulesTraining a team?
Register 3 delegates on the same course and pay for 2 — save £600 on this course.
Book this course
Covered by the LTFE Guarantee — 100% satisfactionCorporate buyer? You can request to pay by invoice at checkout.
WhatsApp IsabelNot sure it's the right course? Ask Isabel.Leave a message
Our Human Resources and Talent Development training advisor — replies within an hour during working hours.
isabel@londontfe.com
+447424217520Run this course for your team
We deliver this course in-house, tailored to your organisation — at your offices or a venue of your choice, anywhere in the world.
The LTFE Guarantee
Book with complete confidence — every course, every venue.
100% money-back guarantee
If the course doesn't meet the standard we promise, we refund it.
We never cancel a confirmed booking
Your dates are locked the moment your booking is confirmed.
Experienced industry trainers
Courses delivered by practitioners with real-world track records.
Round-the-clock support
We're available around the clock, before and during your course.
A dedicated point of contact
One named advisor from first enquiry to certificate.
What our delegates say
Thank you for the opportunity for having attended Advanced Skills of the Bid and Tender Management Process from London Training for Excellence. It was a good experience as I find myself with added knowledge so as to contribute I a more quality manner to my com…
The course is very adaptable to everyday work and contributes to developing CSR framework in our own organisation. Very practical and useful.
The training provided by LondonTFE are very inspirational and thought provoking. The outlines are comprehensive and the method of teaching is mostly practice-oriented. The LondonTFE staff always been able to balance the composition of participants, which contr…
