Overview
Course Outline
Scheduled Dates

Course Overview

This course equips participants with a comprehensive understanding of Strategic Crisis Management and the skills required for effective decision-making in high-pressure situations. Participants will learn how to identify, manage, and capitalize on crises, transforming potential risks into opportunities. The course also emphasizes the critical role of effective communication, stakeholder engagement, and managing corporate reputation during and after a crisis. Additionally, it covers the decision-making process, addresses individual and group decision-making styles, and provides tools for improving decision-making outcomes in challenging situations.

Objective:

By the end of the program, participants will be able to:

Acquire a comprehensive understanding of Strategic Crisis Management.
Identify incidents and crises and leverage them to drive potential success.
Prevent mismanagement at the incident site to avoid exacerbating the situation.
Generate ownership and responsibility from all stakeholders to ensure a unified and effective organizational response.
Recognize and prioritize issues that impact corporate reputation during and after a crisis.
Learn the fundamentals of organizing and managing Crisis or Emergency Control Centres.
Plan and manage multi-agency exercises to enhance readiness and effectiveness.
Gain step-by-step guidance on validating crisis plans, improving staff ownership, and augmenting training programs.
Understand the decision-making process, including rational and bounded decision-making models.
Identify decision problems and apply appropriate decision-making styles to resolve them.

Course Outline

Day 1: Understanding Crisis Management

How to manage a crisis and transform it into an opportunity for success.
The rationale behind Crisis Management: Key principles and mindset.
Identifying the range of crisis risks: Natural, Environmental, Technological, Human Error, Sabotage, and Terrorism.
Roles and responsibilities of Crisis Managers: Managing issues before they escalate into crises.
Developing proactive strategies for anticipating and mitigating risks.

Day 2: Crisis Decision-Making and Emergency Planning

Who decides who takes the lead during a crisis and why?
Understanding ownership of the mitigation process and who is responsible.
Key components of developing and implementing emergency plans.
A twelve-point checklist for the planning process, including mutual aid arrangements and contingency plans.
Create company-wide strategic contingency plans, departmental plans, and building evacuation procedures.

Day 3: Crisis Management and Communications

Developing and implementing a Business Continuity Management (BCM) strategy.
Conducting a Business Impact Analysis and identifying critical recovery priorities.
Dealing with a crisis from a communications perspective: Command and control at various levels (operational, tactical, strategic).
Key strategies for effective communication at the scene, command points, and strategic level in the boardroom or emergency operations centre.
Essential elements of on-site crisis management for successful outcomes.

Day 4: Reputation Management and Media Relations

Managing corporate reputation during a crisis and preventing damage.
Organizing and executing a press conference in times of crisis.
Conducting effective radio and television interviews with the media.
Developing a crisis communications strategy and action plan for various crisis scenarios.
Alerting and warning systems: Key aspects to getting the message right.
Post-crisis incident management and handling the aftermath effectively.

Day 5: Psychological and Welfare Aspects of Crisis Management

Identifying potential psychological impacts during and after a crisis.
Strategies for improving staff morale and maintaining confidence throughout the crisis.
Addressing the psychological effects of incidents involving injuries or fatalities.
Ensuring the well-being of staff and crisis team members: Preventing burnout and stress.
Leadership behaviour and behavioural safety practices in crises.

Schedule & Fees

3 For 2Offer

Get the most out of group training with our special discount! Register 3 of your participants together on the same course and only pay for 2.

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September
October
November
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Location

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Amsterdam
Barcelona
London

Popular

Crisis Management and Effective Decision Making

Date: 18 - 22 Aug 2025

Duration: 5 Days

Venue: London

Price: $5,300

Popular

Crisis Management and Effective Decision Making

Date: 15 - 19 Sep 2025

Duration: 5 Days

Venue: Amsterdam

Price: $5,300

Popular

Crisis Management and Effective Decision Making

Date: 13 - 17 Oct 2025

Duration: 5 Days

Venue: London

Price: $5,300

Popular

Crisis Management and Effective Decision Making

Date: 17 - 21 Nov 2025

Duration: 5 Days

Venue: London

Price: $5,300

Popular

Crisis Management and Effective Decision Making

Date: 15 - 19 Dec 2025

Duration: 5 Days

Venue: Barcelona

Price: $5,300

Crisis Management and Effective Decision Making

Date: 18 - 22 Aug 2025

Duration: 5 Days

Venue: London

Price: $ 5,300

Questions? Speak to our friendly training advisor

John Bayson

Chat on Whatsapp

john@londontfe.com

+44 2071836657

CPD Standards

Employees of professional or formally regulated bodies are generally expected to have CPD accredited training. This type of accreditation ensures that the training is knowledgeable, informed and constantly updated. It ensures our standards as a company are kept high and consistent.

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Training is hugely beneficial to both yourself and your company. It enables you to employ new technologies, increases your productivity and enables you to be more autonomous. Have a look here at our infographic on the importance of training and development!

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Our course content is constantly reviewed and updated to ensure we stay up to date with all the latest trends. After every course is completed we review the feedback and improve the material where necessary.

Do you keep your classroom environment and instructional methodologies current with today’s real-world workplace?

Yes, we focus our training on ‘real-world’ scenarios and our trainers are all highly experienced and skilled in their relevant fields.

Are your courses eligible for professional certification?

Yes, we offer certification with all our courses, every course is entitled to CPD (Continuous Professional Development) hours which you can put towards your professional portfolio.

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Crisis Management and Effective Decision Making

Course Overview

Course Outline

Day 1: Understanding Crisis Management

Day 2: Crisis Decision-Making and Emergency Planning

Day 3: Crisis Management and Communications

Day 4: Reputation Management and Media Relations

Day 5: Psychological and Welfare Aspects of Crisis Management

Schedule & Fees

3 For 2Offer

Crisis Management and Effective Decision Making

Questions? Speak to our friendly training advisor

John Bayson

Chat on Whatsapp

john@londontfe.com

+44 2071836657

CPD Standards

Why Choose London Training For Excellence?

Reliability

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Tailored

Quality

Recognition

Frequently Asked Questions

How can training courses be used as a company benefit?

How often do you update your course content to ensure relevancy?

Do you keep your classroom environment and instructional methodologies current with today’s real-world workplace?

Are your courses eligible for professional certification?

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Crisis Management and Effective Decision Making

Course Overview

Course Outline

Day 1: Understanding Crisis Management

Day 2: Crisis Decision-Making and Emergency Planning

Day 3: Crisis Management and Communications

Day 4: Reputation Management and Media Relations

Day 5: Psychological and Welfare Aspects of Crisis Management

Schedule & Fees

3 For 2Offer

Crisis Management and Effective Decision Making

Questions? Speak to our friendly training advisor

John Bayson

Chat on Whatsapp

john@londontfe.com

+44 2071836657

CPD Standards

Why Choose London Training For Excellence?

Reliability

Support

Tailored

Quality

Recognition

Frequently Asked Questions

How can training courses be used as a company benefit?

How often do you update your course content to ensure relevancy?

Do you keep your classroom environment and instructional methodologies current with today’s real-world workplace?

Are your courses eligible for professional certification?

Related Courses

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