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Meeting Skills
CPD StandardsInstant confirmationGlobal presenceAs part of a busy business lifestyle, we spend a large amount of our time interacting with others, in particular with our customers. Keeping them happy is as critical as understanding their needs and concerns. It is well known that a large amount of time of an office worker is spent in meetings, a large portion of which is dealing with colleagues and customers. As a result it is quite critical for anyone to improve their customer management skills and be able to handle more senior customers as their skills are improved and get better results.
In this course participants will be introduced to main aspects of managing customers in meetings. These include subjects such as establishing rapport, handling meetings, negotiating, body language and so on. For example, what if your client uses a dominant body position in a meeting room and continuously accuses you of missing deadlines? How should you reply? What if your client does not deliver on his promises and doesn’t understand the impact of his negligence on your team? How do you get him to correct his behaviour, without making him feel embarrassed? Many similar situations such as these are explored in detail in this course.
Course Objectives
- Establish rapport quickly with colleagues and customers in meetings
- Handle meetings with senior customers confidently and get better results
- Negotiate effectively when customer needs and concerns are on the table
- Read body language, including dominant postures, and respond appropriately
- Respond professionally when a client accuses you of missing deadlines
Who Should Attend?
Client-facing professionals — account managers, consultants and office workers who spend much of their day in meetings with customers and colleagues and want to handle senior customers with confidence.
Course Outline
- Why meetings dominate the office worker's day
- Understanding customer needs and concerns
- Establishing rapport with customers and colleagues
- Handling meetings and negotiating within them
- Body language, dominance and difficult accusations
- Techniques for handling more senior customers
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Accreditations
CPD Standards
Helping to develop learning worldwide.
ISO 9001:2015
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What our delegates say
Thank you for the opportunity for having attended Advanced Skills of the Bid and Tender Management Process from London Training for Excellence. It was a good experience as I find myself with added knowledge so as to contribute I a more quality manner to my com…
The course is very adaptable to everyday work and contributes to developing CSR framework in our own organisation. Very practical and useful.
The training provided by LondonTFE are very inspirational and thought provoking. The outlines are comprehensive and the method of teaching is mostly practice-oriented. The LondonTFE staff always been able to balance the composition of participants, which contr…
