Customer Service Essentials

Customer Service is an important part of developing and maintaining client relationships, key to continuing revenue. For this reason, many companies have worked hard to increase their customer satisfaction levels.   It is primarily customer facing staff that will form customers' perceptions of the company as a whole.

A positive interaction with a trained customer service representative can mean the difference between losing or retaining a customer.  This course will equip frontline customer service staff with the skills they need to create positive experiences every time, ensuring your customers come back time after time.

The course provides plenty of opportunity to put learning into practice through role plays and other activities. By the end of the course, delegates will have improved their communication skills and confidence in dealing effectively with a wide range of different customer types and situations including the challenging area of complaint resolution.

By the end of this interactive training programme, you will be able to:

• Understand the basics of customer service
• Communicate effectively with existing and prospective customers
• Create a positive customer experience
• Improve and maintain high standards of Customer Service
• Deliver effective and efficient customer service
• Identify and resolve customer complaints

Who Should Attend?