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Customer Service Essentials
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- Customer Experience and Relationship Management
- Customer Service Essentials
CPD StandardsInstant confirmationGlobal presenceCustomer Service is an important part of developing and maintaining client relationships, key to continuing revenue. For this reason, many companies have worked hard to increase their customer satisfaction levels. It is primarily customer facing staff that will form customers' perceptions of the company as a whole.
A positive interaction with a trained customer service representative can mean the difference between losing or retaining a customer. This course will equip frontline customer service staff with the skills they need to create positive experiences every time, ensuring your customers come back time after time.
The course provides plenty of opportunity to put learning into practice through role plays and other activities. By the end of the course, delegates will have improved their communication skills and confidence in dealing effectively with a wide range of different customer types and situations including the challenging area of complaint resolution.
Course Objectives
By the end of this interactive training programme, you will be able to:
- Understand the basics of customer service
- Communicate effectively with existing and prospective customers
- Create a positive customer experience
- Improve and maintain high standards of Customer Service
- Deliver effective and efficient customer service
- Identify and resolve customer complaints
Who Should Attend?
- Customer Service Assistants
- Customer Service Executives
- Customer Service Officers
- Retail assistants/executives
- Tele Sales Executives
- Tele Marketing professionals
- Contact Centre agents
Course Outline
- What is customer service?
- Understanding customer expectations
- Defining great customer service
- The importance of quality in customer service
- The cost of poor customer service
- Benefits and outcomes of delivering excellent customer service
- The evolution of customer trends and their impact on service delivery
Want a copy of the outlines in your inbox?
Accreditations
CPD Standards
Helping to develop learning worldwide.
ISO 9001:2015
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Register 3 delegates on the same course and pay for 2 — save £4,300 on this course.
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Our Customer Experience and Relationship Management training advisor — replies within an hour during working hours.
isabel@londontfe.com
+447424217520Run this course for your team
We deliver this course in-house, tailored to your organisation — at your offices or a venue of your choice, anywhere in the world.
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What our delegates say
Thank you for the opportunity for having attended Advanced Skills of the Bid and Tender Management Process from London Training for Excellence. It was a good experience as I find myself with added knowledge so as to contribute I a more quality manner to my com…
The course is very adaptable to everyday work and contributes to developing CSR framework in our own organisation. Very practical and useful.
The training provided by LondonTFE are very inspirational and thought provoking. The outlines are comprehensive and the method of teaching is mostly practice-oriented. The LondonTFE staff always been able to balance the composition of participants, which contr…
